SalesConnect Modernization: Remodeling Black Belt Academy

Co-authored by , Content material Supervisor at Cisco 


‘The measure of intelligence is the flexibility to alter’ – Albert Einstein.

In a world that has been gripped with expertise and the parallel need to have sooner, smoother, simply accessible sources, change is fixed. Our endeavour to refine the ‘person expertise’ for our learners has fuelled our efforts to rework Black Belt right into a platform par excellence. SalesConnect has undergone some path-breaking modifications, initiated by the beneficiant suggestions garnered by means of ‘Associate Listening’ and ‘Voice of Associate’ packages. We now have ‘modernized’ the structure, by leveraging best-in-class expertise to curate a Cisco branded product and creating an interface that’s increasing our learner base and optimizing accomplice expertise.

Simplify: The brand new SalesConnect basically and dramatically improves the flexibility to seek for enablement sources in vendor and accomplice workflow.

Optimize:  It advances a frictionless platform for enablement stakeholders to ship best-in-class enablement experiences.

Standardize:  We are going to now ship a data-centric tech stack that gives analytics to measure effectiveness and assist management assess the ROI of enablement packages.

Scale:  It additionally leverages an current authorised structure stack that permits us to scale with velocity whereas maximizing Cisco’s ROI.

The Key Options of the New SalesConnect inside a Salesforce-native platform are proving to take Black Belt Academy to a brand new degree of ease and readability.

Customers are capable of leverage the complete platform with a remodeled Touchdown Web page, visually beautiful websites with simpler navigation, elevated and related search, all accessible content material, guided studying, evaluation choices, certifications and badges.

Learners will now have individually crafted Studying Tracs, to successfully interact prospects with guided Studying Plans, enhanced quiz engines, ILT/vILT and pitch contests. An choice to launch personalised, guided teaching led by managers and subject material consultants to develop gross sales abilities with video teaching and rubrics to information reviewers round finest practices shall be accessible.

Associate Enablement shall be extra clear, by maintaining companions knowledgeable about merchandise and repair updates, Cisco Information, Associate Packages and Gross sales Methods with coaching, content material, websites, personalized homepage, and accomplice particular priorities.

There are all the time delicate variations that go hand in hand with modifications, and that’s what the Black Belt group is now engaged on. However with a stable assist group and a way more organized case administration system, we’re able to make this expertise an excellent one for our learners!



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