The use of remote interpreting in healthcare settings has raised concerns about the quality of communication between healthcare providers and patients, according to a study conducted by the University of Surrey. While remote interpreting was widely adopted during the COVID-19 pandemic, the research team found that interpreters experienced mixed results with using remote communication platforms.
Key findings from the study pointed out challenges related to video and telephone interpreting as remote medical interpreting (RMI) modalities. For instance, telephone interpreting lacks visual cues, while video interpreting may have lower efficiency in conveying these cues compared to in-person interpreting. Interpreters also mentioned facing technical difficulties, such as poor sound quality, and logistical challenges when using remote interpreting platforms.
The researchers emphasized that remote interpreting, although providing better accessibility, may sometimes compromise the quality of communication between healthcare providers and patients. Dr. Wei Zhang highlighted the importance of considering the impact of remote interpreting on communication in critical medical situations.
FAQ:
Q: What are the challenges of using remote interpreting in healthcare settings?
A: Some challenges of using remote interpreting include a lack of visual cues, lower efficiency in conveying cues, technical difficulties, and logistical challenges.
Q: How did interpreters describe their experiences with telephone interpreting?
A: Interpreters reported that telephone interpreting was particularly challenging in complex medical situations involving multiple speakers or high emotional communication, such as delivering bad news to patients.
Q: What did the University of Surrey study emphasize about the quality of communication in remote interpreting?
A: The study highlighted that while remote interpreting offers better accessibility, it may sometimes compromise the quality of communication in healthcare settings.
In conclusion, the research conducted by the University of Surrey sheds light on the potential limitations of remote interpreting in healthcare contexts. As the use of technology continues to shape the way healthcare services are delivered, it is essential to consider the impact of remote communication on the quality of patient care. Further research and improvements in remote interpreting platforms may help address the challenges identified in the study and enhance communication between healthcare providers and patients.